Privacy

AI CHAT ASSISTANT (SchallBot)

We use an AI-powered chat assistant on our website to help you with product search and advice. Below we inform you about the associated data processing.

Purpose of Processing

The chat assistant helps you search for products, answers questions about our range, and assists you in assembling your shopping cart. Use of the chat assistant is voluntary.

Processed Data

  • Your chat messages (text input)
  • Responses generated by the assistant
  • Technical data (IP address, timestamp, session ID)
  • Product search context data (viewed products, cart contents)

Third-Party Services / Data Processing

To process your chat messages, we use the AI service OpenRouter. Your messages are transmitted to this service to generate a response. No personal data such as name, email, or payment information is transmitted to the AI service — only the chat history and product information.

Data Retention

Chat conversations are stored for a maximum of 30 days and then automatically deleted. The data is used exclusively to improve the service and for cost control.

Legal Basis

Processing is based on your consent (Art. 6(1)(a) GDPR), which you grant by actively using the chat assistant. You can stop using it at any time by closing the chat.

Your Rights

You have the right to access, rectification, deletion, and restriction of the processing of your chat data. Please contact us using the contact details provided in our imprint.

DEIN PLATZ AN DER SONNE!